Emotional Control is Key to Winning

At the top level of sports there is very little difference between competitors’ physical skills; the winning edge is the ability to adapt and control personal emotions to support a top performance. An athlete who can regulate the intensity of his or her anxiety, disappointment and even passion is the one most likely to manage the competitive process and finish in the top tier.

Professionals and business leaders compete in a less obvious arena, but one that also pays dividends to the person who can adjust their emotional pitch and reactions to get the best from themselves and their team. Unregulated and uncontrolled emotions, particularly negative emotions, are poisonous to job satisfaction and consequently productivity.

The primary edge any professional office or business has is in the quality of our people. We cannot compete at the highest levels, let alone “win”, without our pit crew, our sail trimmers, our blockers and tacklers. Teams that have the most experienced, most client-sensitive, most capable people are bound to do better, while also reducing stress for the team leaders.

Unregulated emotions – outbursts or day-long “attitudes” – ruin productivity, demoralize your best people and will destroy your team and business. Take it from somebody with a low frustration threshold, there is nothing effective, nothing justifiable, nothing professional about polluting your team with your emotional garbage.

A possible starting place to help you control your frustration and refocus on how crucial employee fulfillment is to productivity and client satisfaction, might be to strive to be the “Best Place in Your Area to Work”. If you’re not aiming at a goal that ambitious, you’re likely handing some of the best employees as well as clients and their revenue to competitors who are.

Two clear next actions:

  • Either recognize that your people really are your most important asset, or set your best people free to work for a winning team that does realize that. And just maybe think about joining them, you’ll also probably be happier working for someone other than you.
  • Know, learn or remember that most people leave jobs because of the attitudes and style of their direct managers. Make a commitment to become a manager or leader who attracts and keeps the best people you can afford.

To make your office perform at a higher level (be a better place to work) get help learning to regulate your emotional pitch. Don’t allow setbacks or mistakes to turn into excuses to dump your frustrations on team members. Emotional regulation is a behavior you can learn. Every day we teach owners, leaders and key employees simple steps to improve their ability to control their reactions. This isn’t therapy, this is performance coaching, designed to help you achieve your goals.